Shipping and delivery terms
All customers must be over 18 years old to purchase on this website. The customer is obliged to
comply with all applicable laws and regulations, which may differ from country to country.
We offer worldwide shipping, depending on your delivery address. Shipments within the Iberian
Peninsula (Spain and Portugal) will take 2 to 4 working days, while shipments outside the Iberian
Peninsula will take 4 to 20 working days, depending on distance and destination.
Terms for professional customers and wholesalers
If you work as a hairdresser o beauty professional and you contribute to the IAE (Spanish tax on
economic activities), you may get a discount by providing prior justification to this email:
info@valquer.com
Return and refund policy
Delivery time
Estimated delivery time within Spain (Iberian Peninsula) is 2 to 4 working days (Mondays to
Fridays), except for special dates (first weeks of August and Christmas), when it could take 4 to 6
working days. An example of delivery would be:
- If you place an order on Monday, it would be delivered by Wednesday.
- If you place an order on Saturday, it would be delivered by next Tuesday.
Estimated delivery time outside Spain (Iberian Peninsula) is 4 to 20 working days, depending on
distance and destination.
Exchange or refund
The customer will have the right to exchange or ask for a refund within 15 working days from the
delivery date.
Refund policy
The customer would have to send the products, shipping prepaid, perfectly packed and without
any use to the following address: LABORATORIOS VÁLQUER, POL IND LA DEHESILLA,
PARCELA 33. VILLAMINAYA (TOLEDO) 45440. Once the products are received, we will ensure
that there has been no manipulation and we will refund the corresponding amount by transfer to
the account number you would have emailed to info@valquer.com. You can also report and
follow your shipment/refund in our central telephone: +34 92 591 00 99
If the product you receive is damaged, you should write it on the delivery note, take photos and
send them by phone (+34 635 68 59 17) or by email (info@valquer.com). In this case, we would
refund the money by transfer and we would (or not) arrange for pick-up.
Applicable law
Purchases made through the site www.valquer.com will be subject to Spanish applicable
regulations and appropriate law, it being understood that the purchases have been made within
Spain. Any other discrepancy or divergence that may occur regarding the fulfillment or
interpretation of the said agreement of purchase, or any of its conditions, both parties would be
subject to the court system of Madrid. The declaration of nullity for one or more established
purchase conditions, non-essential, will not entail the nullity of the said purchase agreement and
will remain in force. The content of this page is subject to changes and modifications, and should
be frequently checked.
Currency
Prices in euros (€) are accurate because payments are also made in euros.
Taxes and duties
Since we are located in Spain, our products are taxed in accordance to Spanish taxes. The
customer is directly responsible for any additional and local charges.
Payments
Regardless of the chosen payment option, apart from the cost of the product, you are
responsible for any additional costs concerning the shipping and depending on distance and
destination. Those charges will be specified when choosing the shipping address.
- Visa, MasterCard
Any other card will not be accepted.
Online purchases through our site (www.valquer.com) are 100% safe. Any purchase including
personal or bank information is processed through a secure method: www.valquer.com has a
secure server using an SSL protocol that ensures the said information is encrypted during
transmission.
Credit card details
Credit card details are only known and managed by the bank, while customer and order details
are managed by our company.
Orders from some countries may be subject to approval.
We strongly recommend our customers that they use the new payment system called SET
(Secure Electronic Transaction).
SET has been created by MasterCard, Visa and others as a solution offered by financial
institutions and credit companies to meet the growing needs for more secure payment methods
and to build more confidence between customers and online stores.
When using this new system SET, you will be asked for your credit card number and expiration
date, as well as a 4-digit code exclusively created for online payments. This code unequivocally
identifies the customer as the cardholder. This way, nobody will be able to make online payments
without the said code.
With this system, every customer of www.valquer.com will be able to buy our products by
MasterCard or Visa regardless of its country of residence.
If you have not received your PIN or the online payments code, we strongly recommend you ask
your bank to benefit at no additional cost from this system.
Charges in your credit card will always be made in euros (€).
Any fraudulent use involving credit cards is considered a crime and Laboratorios VÁLQUER,
S. L. will take legal action against anyone trying to use the credit card illegally.
- Bank transfer
If you choose this option when purchasing, you will receive an email along with your order
confirmation indicating the account number for the transaction. The payment shall be made to
Laboratorios VÁLQUER, S. L.
Make sure to indicate your purchase order number along with your full name. Transfer shall be
made within 3 days from the date of the order confirmation.
We will not consider the order complete until the deposit is verified by our bank. Please keep
your transfer receipt, as it may be subsequently required.
The payment shall be made in euros (€) and the customer will bear any exchange commission or
bank charge.
- Cash on delivery
This option is only available for orders placed in Spain and Portugal. The order will be paid to the
shipping carrier at the time of delivery.
Customs and taxes
The customer is responsible for the payment of any applicable customs or taxes. Please contact
your country’s customs office to know about the applicable duties and taxes as well as possible
product restrictions that may be applicable in some countries.
IMPORTANT LEGAL INFORMATION
Website intellectual property
All intellectual property rights that may be applicable for this website’s content, graphic design
and source code are the exclusive property of Laboratorios VÁLQUER, S. L.
Any form of reproduction, distribution, public communication or transformation of this content,
total or partial, without due authorization is totally prohibited.
Web content and links
Laboratorios VÁLQUER, S. L. is not responsible for the misuse of this website’s content, being
solely responsible the person who accesses or uses it.
We do not assume responsibility for the information on pages belonging to third parties which
can be accessed via links on www.valquer.com
Exchange or transmission of information
Laboratorios VÁLQUER, S. L. cannot be held responsible for anything concerning the exchange
and transmission of information among users through this website. In particular, we do not
assume responsibility for minors accessing our website on their own in case the content could
offend any sensibilities.
Updating and modification of the website
Laboratorios VÁLQUER, S. L. reserves the right to update, change or eliminate any information
on this website, as well as its configuration and presentation, at any time, without prior notice and
without assuming any responsibility.
