FREQUENT QUESTIONS
The estimated delivery time in Spain (Peninsula) is 2 to 4 working days (Monday to Friday), except on specific dates (such as the first weeks of August and Christmas), which can be extended by 4 or 6 days. Example in usual situation:
- Order placed on Monday, estimated delivery for Wednesday
- Order placed on a Saturday, estimated delivery for Tuesday
For other destinations, outside of Spain (Peninsula), the estimated time can be from 4 to 20 business days, depending on the destination distance.
The user will have 15 business days to request an exchange or refund of the products. An exchange or return may be requested through the withdrawal form.
The user will have to send the merchandise perfectly packaged and unused to the address: LABORATORIOS VÁLQUER, POL IND LA DEHESILLA, PARCELA 33. VILLAMINAYA (TOLEDO). Transportation costs will be borne by the customer. Once the merchandise is received, it will be reviewed and if there has been no manipulation, it can be refunded by bank transfer to the account number communicated to us by email at info@valquer.com. You can always communicate and track your order and/or refund at the central number: 925910099.
If at the time of receiving the product, it is damaged, you must reflect this on the carrier's sheet, take photos and send them by phone (635685917) or by email to info@valquer.com. In this case, our company will refund the money by transfer and may or may not manage the collection of the products.
Shipping costs are displayed once the purchase is completed based on the weight of the order.
Shipping is free for individual purchases over €30.
Shipping is free for professional purchases over €80.
In Spain:
Shipping costs of €4 for orders less than 5Kg
Shipping costs of €6 for orders between 5Kg and 35Kg
Shipping costs of €12 for orders over 35Kg
Outside the Peninsula:
Shipping costs of €9 for orders less than 5Kg
Shipping costs of €14 for orders between 5Kg and 15Kg
Shipping costs of €23 for orders over 15Kg and up to 40Kg
Certain restrictions may apply for international shipping. Orders over €30 and waiting for confirmation via email of destination and shipping.
Certain restrictions may apply for international shipping. Orders over €50 and waiting for confirmation via email of destination and shipping.
