Frequently Asked Questions
- How long do orders take to arrive?
The estimated delivery time in Spain (Peninsula) is 2 to 4 working days (Monday to Friday), except on specific dates (such as the first weeks of August and Christmas), which can take 4 or 6 days. Example in usual situation:
order placed on a Monday, estimated delivery on Wednesday
order placed on a Saturday, estimated delivery on Tuesday
For other destinations, outside Spain (Peninsula), the estimated time can be from 4 to 20 working days, depending on the distance to the destination.
Can an order be returned? The user will have 15 working days to request an exchange or reimbursement of the products. You can request an exchange or refund through the withdrawal form.
The user will have to send the goods perfectly packed and unused to the address: LABORATORIOS VÁLQUER, POL IND LA DEHESILLA, PARCELA 33. VILLAMINAYA (TOLEDO). Transport costs will be borne by the customer. Once the goods have been received, they will be checked and if there has not been any manipulation, they can be reimbursed by bank transfer to the account number that we have been communicated by email to firstname.lastname@example.org. You can always communicate and track your order and / or reimbursement in the central number: 925910099.
If at the time of receiving the product, it was damaged, you must reflect it on the sheet of the carrier, take pictures and send them by phone (635685917) or by email to email@example.com. In this case, our company will reimburse the money by transfer and may or may not manage the collection of products.
- Are the shipping costs included? Shipping costs are displayed once the purchase is completed depending on the weight of the order.
- The shipping costs are free for individual purchases from 30€
- Shipping is free for professional purchases over 80€
- Shipping costs 4€ for orders under 5Kg.
- Shipping charges of 6€ for orders between 5Kg and 35Kg
- Shipping charges of 12€ for orders over 35Kg
- Shipping charges of 9€ for orders under 5Kg
- Shipping costs of 14€ for orders between 5Kg and 15Kg
- Shipping costs 23€ for orders over 15Kg and up to 40Kg
- Do you ship within Europe? Certain restrictions may apply for international shipping. Orders over 30€ and awaiting confirmation via email of destination and shipping costs.
- Do you ship outside Spain? Certain restrictions may apply for international shipping. Orders over 50€ and awaiting confirmation via email of destination and shipping.