Refund policy

Change or refund

The user will have 15 business days to request the exchange or refund of the products. & nbsp; An exchange or refund may be requested through the & nbsp ; withdrawal form.

Refund conditions

The user will have to send & nbsp; the merchandise perfectly packed and unused to the address: VALQUER LABORATORIOS, POL IND LA DEHESILLA, PARCELA 33. VILLAMINAYA (TOLEDO). L the transport costs will be borne by the customer. Once the merchandise is received, it will be reviewed and if there has been no manipulation, it can be re-bagged by bank transfer to the account number that has been communicated to us by email to & nbsp; info@valquer.com . You can always communicate and follow up on your order and / or reimbursement at the central number: 925910099.

If at the time of receiving the product, it is damaged, you must reflect it on the carrier's sheet, take photos and send them by phone (635685917) or by email to & nbsp ; info@valquer.com . In this case, our company will re-pocket the money by transfer and may or may not manage the collection of the products.

Applicable law

Purchases made in & nbsp; www.valquer. com & nbsp; are subject to current Spanish regulations and other concordant legislation, meaning that purchases have been made in Spain. Regarding any discrepancy or divergence that may arise regarding the fulfillment or interpretation of the purchase agreement reached, or any of its conditions, the parties submit to the Courts and Tribunals corresponding to the province where the user resides. The declaration of nullity of one or more of the established, non-essential purchase conditions will not entail the nullity of the purchase agreement reached, which will continue in force. The content of this page is subject to changes and modifications. Therefore, you should review it regularly.

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